Shipping policy

📦 SHIPPING POLICY

At Charming Gems by Luna, every order is carefully packed with love and attention to help ensure your crystals arrive safely. 💗

⏰ PROCESSING TIME

Orders are typically processed and shipped within 2 business days after payment has been received. Business days do not include weekends or holidays.

During sales, new releases, holidays, or periods of higher-than-normal order volume, processing times may be slightly longer.

🚚 SHIPPING RATES

Shipping charges are calculated at checkout based on the weight, size, and destination of your order.

✨ FREE SHIPPING is available on orders of $100 or more within the United States.

📍 SHIPPING & TRACKING

Once your order has shipped, tracking information will be provided using the contact information supplied at checkout.

Please allow time for the shipping carrier to scan and update your tracking information after your package has been accepted.

🏡 PLEASE DOUBLE-CHECK YOUR SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. Charming Gems by Luna is not responsible for packages that are delayed, returned, misdelivered, or lost due to an incorrect or incomplete address provided by the customer.

If you notice an error in your address before your order has shipped, please contact us as soon as possible. We cannot guarantee changes can be made once an order has entered the shipping process.

📦 DELAYED, LOST OR STOLEN PACKAGES

Once a package has been accepted and scanned by the shipping carrier, delivery and transit times are outside of our control.

Charming Gems by Luna is not responsible for carrier delays, packages marked as delivered but not received, theft after delivery, or packages lost while in the possession of the shipping carrier.

If an issue occurs during transit, please contact us so we can provide any available shipping information needed to assist with a carrier inquiry or claim.

💔 SHIPPING DAMAGE

We take great care when packaging our crystals. Because crystals are natural and sometimes delicate items, we strongly encourage customers to inspect their package promptly upon delivery.

If your package arrives with possible shipping damage, please photograph:

• 📸 The shipping box or mailer
• 🏷️ The shipping label
• 📦 All packaging materials
• 💔 The damaged item(s)

Please keep all original packaging and damaged items while any shipping claim is being reviewed. The shipping carrier or insurance provider may require photographs, documentation, or inspection of the package.

Submitting information regarding shipping damage does not automatically guarantee a refund or replacement. Any eligible shipping claim is subject to the requirements and determination of the applicable carrier or shipping insurance provider.

💎 NATURAL CRYSTAL CHARACTERISTICS

Crystals are natural products and may contain variations such as inclusions, druzy pockets, natural fractures, pits, texture, color variations, or other characteristics created by nature.

These natural characteristics are not considered shipping damage or product defects.

Please carefully review all listing photographs, videos, measurements, weights, and descriptions before purchasing.

🛍️ FINAL SALE & REFUND POLICY

All sales are final unless otherwise specifically stated.

Please review our Refund Policy before placing your order for complete information regarding cancellations, returns, refunds, and damaged shipments.

By completing your purchase, you acknowledge that you have reviewed and agree to our shop and shipping policies.

💌 CONTACT US

If you have questions about your order, need to report a shipping issue, or notice an error in your shipping information, please contact us at:

hello.charminggemsbyluna@gmail.com

Please include your name and order number so we can locate your order and assist you as quickly as possible.

💗 Thank you for supporting Charming Gems by Luna and allowing us to send a little extra sparkle your way. Love & Light✨